Some things to keep in mind before ordering from MASSIVE Q
All our products are made from solid wood.
Wood is a heterogeneous, hygroscopic, cellular and anisotropic material. Wood can change in form when it comes in contact with water, either water in liquid form or when the environment has a high humidity.
We design, craft and manufacture our products with high precision in mind. But our customers play an important role as well. General house hold environments and conditions are sufficient to keep the high quality standards intact.
If for any reason you decide to return your order, you can do so without any questions asked. You will receive a full refund. Although 2 important requirements apply:
- The products you return are in the same condition as you received them.
- Any shipping costs for returning products are non-refundable.
How to return your order, click here.
The 1 year warranty applies to products that stop functioning properly due to the fact that some wood pieces can chip off that affects the shape of the product. It can lose its ability to function properly. When you decide to return these products, you will receive a discount coupon for your next order although 3 important requirements apply:
- The products do not function properly any more.
- The products should not have signs of damages by physical force.
- Any shipping costs for returning products are non-refundable.
How to return your order, click here.
WARNING: CHOKING HAZARD !
All of our products are not suitable for children who are younger than 4 years old.